All Sales Are Final / Refund Policy
BEFORE YOU CHECKOUT:
Due to the rising oil and gas prices, we are temporarily pausing all shipping services. At this time, all purchases made through our website are available for in-store pickup only. We appreciate your understanding and support.
Return Policy
We stand behind the products we sell, so all sales are final.
Refunds and Replacements
To be eligible for a replacement, you must first email [email protected] or call 778.379.5444 within 7 days of receiving the product to notify us of a damaged or defective product. If a replacement is not available, we will refund the full purchase price of your item.
Non-returnable items:
Gift cards
Refunds
Once the damaged or defective product refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 7 days. Please allow 3-5 business days for processing before it appears in your account.
Exchanges
We only replace items if they are damaged or defective. If you need a replacement for the same item, email [email protected] or call 778.379.5444.
Lost or Stolen Products
NuAGE Laser is not responsible for lost or stolen products.
Product Dissatisfaction
We always recommend a consultation prior to purchasing new products, to ensure they are right for your skin type, colour and texture. If a consultation is not possible, we are happy to send instructions on proper use for our products. We are not liable for products improperly used.
When purchasing Jane Iredale foundation for the first time, we recommend using the Foundation Finder Quiz for accurate colour matching or getting colour-matched in our clinic. We are not liable for products purchased in error.